Gaming on tk19 should always feel like entertainment — never a source of stress or financial pressure. We've built a full set of responsible gaming tools directly into the platform so you stay in control, every single session.
If you feel your gaming is getting out of hand, you can self-exclude your tk19 account instantly — no waiting period, no questions asked.
Access My Account Create AccountAt tk19, responsible gaming is not just a policy page — it's built into how the platform works. We believe that every player in Bangladesh deserves a gaming experience that stays enjoyable, affordable, and fully within their control. That's why we've made responsible gaming tools available to every registered player, completely free, with no barriers to access.
The reality is that most people who play on tk19 do so without any problems. They set a budget, enjoy the games, and move on with their day. But we also know that for a small number of players, gaming can start to feel compulsive — and when that happens, it's important to have the right tools and support in place before things escalate.
Responsible gaming on tk19 means giving you the power to set your own limits, take breaks when you need them, and access support without judgment. It also means that our team actively monitors for signs of problem gambling and will reach out if we notice patterns that concern us.
Whether you're a new player just getting started or a long-time tk19 member, this page has everything you need to understand your options and stay in control of your gaming.
Gaming is a leisure activity. Keep it that way by playing within your means.
Only ever play with money you can afford to lose. Never chase losses.
Set time limits for your sessions and take regular breaks away from the screen.
If gaming feels like a problem, talk to someone — our support team is always available.
Every tool below is built directly into your tk19 account. No forms to fill, no waiting — just log in and take control.
Set a daily, weekly, or monthly cap on how much you can deposit into your tk19 account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing one is instant.
Define the maximum amount you're comfortable losing in a given period. When your losses reach that threshold, tk19 will automatically prevent further play until the limit period resets. A simple, powerful safety net.
Choose how long each gaming session can last. When your time is up, tk19 will display a reminder and, if you've set a hard limit, log you out automatically. It's easy to lose track of time — this tool keeps you honest.
Need a short break? A cool-off period lets you pause your tk19 account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or play. It's a breathing space — not a permanent decision.
If you need a longer break, self-exclusion closes your tk19 account for a minimum of 6 months. During this period, your account is fully suspended and you will not receive any marketing communications from tk19.
View a full breakdown of your gaming activity on tk19 — deposits, withdrawals, wins, losses, and time spent playing — for any period you choose. Seeing the numbers clearly is often the first step to making better decisions.
Setting responsible gaming limits on tk19 takes less than two minutes. Here's exactly how to do it from your account dashboard.
All limit reductions and self-exclusion requests take effect the moment you confirm them. You don't need to contact support — it's all self-service, available 24/7 from your account settings.
If you're having trouble finding the responsible gaming settings in your account, our live chat support team can guide you through the process in real time.
Visit tk19.net and log in using your registered mobile number and password. If you don't have an account yet, registration takes under two minutes.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the settings menu, find the "Responsible Gaming" section. This is where all your limit tools, cool-off options, and self-exclusion controls are located.
Select the type of limit you want to set — deposit limit, loss limit, session time limit, or cool-off period. Enter your preferred value and the time period it applies to.
Review your settings and click "Confirm". Your limit takes effect immediately. You'll receive a confirmation message on screen and via email.
A summary of all the responsible gaming controls available on your tk19 account.
| Tool | What It Does | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day / week / month | Immediately | Increase: 7-day wait. Decrease: instant. |
| Loss Limit | Stops play when your losses reach a set amount | Immediately | Increase: 7-day wait. Decrease: instant. |
| Session Time Limit | Ends or alerts you when your session reaches a set duration | Immediately | Yes, adjustable at any time |
| Cool-Off Period | Temporarily suspends your account for 24h, 7 days, or 30 days | Immediately | No — must run its full duration |
| Self-Exclusion | Closes your account for a minimum of 6 months | Immediately | No — minimum 6-month lock |
| Activity Statement | Full history of your deposits, withdrawals, wins, and losses | On Request | N/A — view only |
Problem gambling can develop gradually. Recognising the early signs is the most important step toward getting back in control.
Chasing losses — continuing to play in an attempt to win back money you've already lost.
Spending more than you can afford — using money set aside for rent, food, or bills to fund gaming.
Hiding your gaming activity from family or friends, or lying about how much time or money you spend.
Feeling anxious, irritable, or restless when you're not able to play, or when you try to cut down.
Spending increasing amounts of time gaming, to the point where it affects work, study, or relationships.
Borrowing money or selling possessions to fund gaming, or feeling desperate about financial losses.
Please use the self-exclusion tool in your tk19 account settings, or contact our support team at [email protected]. You can also speak to our live chat team 24/7. There is no judgment — only support.
Answer these five questions honestly to get a sense of where you stand. This is not a clinical assessment — it's a starting point for reflection.
1. Do you ever spend more on gaming than you originally planned?
2. Have you tried to cut back on gaming but found it difficult?
3. Does gaming ever affect your mood, sleep, or daily responsibilities?
4. Have you ever chased losses by continuing to play after a losing session?
5. Have you hidden your gaming activity or spending from people close to you?
tk19 is strictly an 18+ platform. We take underage gambling seriously and have multiple layers of protection in place to prevent minors from accessing the platform.
During registration, every player must confirm they are 18 or older. We also conduct identity verification checks on accounts where there is any doubt about a player's age. Any account found to belong to a minor is closed immediately, all funds are returned, and the case is documented.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gaming websites. You should also never share your tk19 login credentials with anyone, including family members.
tk19 does not permit anyone under the age of 18 to register or play.
Contact our support team at [email protected] immediately. We will investigate and take action within 24 hours.