Legal

tk19 Terms and Conditions

These terms govern your use of the tk19 platform. Please read them carefully before registering or placing any bets. By creating an account on tk19, you confirm that you have read, understood, and agreed to everything on this page.

Last updated: 1 January 2025

What These Terms Cover

The full terms are below, but here's a plain-language overview of the key areas these tk19 Terms and Conditions address.

Account Eligibility

You must be at least 18 years old to register on tk19. One account per person is permitted. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.

Deposits and Withdrawals

tk19 supports bKash, Nagad, and Rocket for deposits and withdrawals in BDT. All transactions are subject to identity verification. Withdrawal processing times vary by loyalty tier, from same-day to instant.

Bonus and Promotions

All bonuses on tk19 are subject to specific wagering requirements unless stated otherwise. Loyalty cashback carries no wagering requirement. Bonus abuse — including multi-accounting to claim multiple bonuses — will result in account suspension.

Account Security

You are responsible for keeping your tk19 login credentials secure. tk19 will never ask for your password via email or chat. If you suspect unauthorised access to your account, contact support immediately and change your password.

Prohibited Conduct

Collusion, use of bots or automated software, exploitation of software errors, and any form of fraud are strictly prohibited on tk19. Violations result in permanent account closure and forfeiture of all funds without appeal.

Responsible Gaming

tk19 provides deposit limits, loss limits, session reminders, and self-exclusion tools to all account holders. These tools are available in your account settings and take effect immediately. Gaming on tk19 is for adults aged 18 and over.

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and tk19 ("tk19", "we", "us", "our") governing your access to and use of the tk19 online gaming platform, including all games, features, promotions, and services available at tk19.net.

By registering an account on tk19, making a deposit, or placing a bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the tk19 platform.

These Terms apply to all players accessing tk19 from Bangladesh. They should be read alongside the tk19 Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and tk19.

Important:

These Terms were last updated on 1 January 2025. tk19 reserves the right to update these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms.

2 Eligibility

To register and use the tk19 platform, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

  • You must be at least 18 years of age.
  • You must be a natural person — corporate accounts are not permitted.
  • You must not be a resident of any jurisdiction where online gaming is prohibited by law.
  • You must not be an employee, contractor, or immediate family member of an employee or contractor of tk19 or any of its affiliated game providers.
  • You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

tk19 reserves the right to request proof of age and identity at any time. If a player is found to be under 18 years of age, their account will be closed immediately, all winnings will be forfeited, and any deposits made will be returned to the original payment method where technically possible.

Age Restriction:

tk19 is strictly for players aged 18 and over. We take age verification seriously and will request documentation if there is any doubt about a player's age.

3 Account Registration

Each player is permitted to hold only one active account on tk19. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, and mobile number. tk19 uses this information to verify your identity, process payments, and communicate with you about your account.

You are responsible for maintaining the confidentiality of your tk19 username and password. You must not share your login credentials with any other person. tk19 will never ask you for your password via email, live chat, or any other channel. Any activity that occurs under your account credentials is your responsibility.

  • Use a strong, unique password for your tk19 account.
  • Do not access your tk19 account from shared or public devices.
  • Log out of your account after each session on shared devices.
  • Contact support immediately if you suspect unauthorised access to your account.

tk19 reserves the right to carry out enhanced identity verification (KYC) at any time, including before processing withdrawals. You may be asked to provide a copy of a government-issued ID, proof of address, or proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

4 Deposits and Payments

tk19 accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All deposits are credited to your tk19 account balance in BDT. There are no currency conversion fees applied by tk19 on deposits made through supported local payment methods.

Minimum and maximum deposit amounts may apply and are displayed at the point of deposit. These limits may vary depending on your account verification status and loyalty tier. tk19 reserves the right to adjust deposit limits at any time.

  • Deposits are typically credited within seconds of a successful transaction.
  • If a deposit does not appear in your account within 15 minutes, contact support with your transaction reference number.
  • tk19 does not accept deposits from third-party payment accounts. The payment account used must belong to the registered account holder.
  • Deposits made in error cannot always be reversed. Contact support as soon as possible if you believe a deposit was made in error.
Third-Party Payments:

Deposits from payment accounts not registered in your name will be declined and returned. This is a security measure to protect all players on the tk19 platform.

5 Withdrawals

Withdrawals from your tk19 account are processed to the same payment method used for your most recent deposit, subject to identity verification. tk19 does not process withdrawals to third-party accounts or payment methods not registered in your name.

Withdrawal processing times on tk19 depend on your loyalty tier:

  • Bronze: Withdrawals processed within 24 hours.
  • Silver: Withdrawals processed within 12 hours.
  • Gold: Same-day withdrawal processing.
  • Platinum: Priority processing, typically within 2 hours.
  • Diamond: Instant withdrawal processing.

tk19 reserves the right to request identity verification documents before processing any withdrawal. Withdrawals may be delayed if verification documents have not been submitted or approved. Minimum withdrawal amounts apply and are displayed at the point of withdrawal request.

In cases where tk19 has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms, withdrawal requests may be suspended pending investigation. tk19 will notify the account holder of any such suspension where legally permitted to do so.

6 Bonuses and Promotions

tk19 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each promotion, which are published on the relevant promotion page. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms take precedence.

Unless explicitly stated otherwise, all deposit bonuses on tk19 are subject to a wagering requirement before the bonus amount or any winnings derived from it can be withdrawn. The wagering requirement and eligible games for each bonus are stated in the promotion terms.

  • Bonuses can only be claimed once per player, per household, per device, and per IP address unless stated otherwise.
  • tk19 reserves the right to withdraw any bonus offer at any time without prior notice.
  • Bonuses cannot be transferred between accounts or exchanged for cash outside of the stated wagering conditions.
  • Loyalty cashback bonuses carry no wagering requirement and are credited every Monday for the previous week's activity.
  • Any attempt to exploit bonus terms — including but not limited to low-risk betting strategies designed to clear wagering requirements — may result in bonus cancellation and account review.
Loyalty Cashback:

Weekly cashback earned through the tk19 Loyalty Program carries zero wagering requirements. It is credited directly to your withdrawable balance every Monday morning.

7 Game Rules and Fairness

All games available on the tk19 platform use certified random number generators (RNG) that have been independently tested and verified by accredited third-party testing laboratories. The RTP (return to player) percentage for each game is published and accessible from within the game interface.

Each game on tk19 has its own set of rules, which are accessible from within the game. It is your responsibility to read and understand the rules of any game before placing a bet. tk19 accepts no responsibility for losses incurred as a result of a player's misunderstanding of game rules.

  • In the event of a technical malfunction during a game round, the round may be declared void and stakes returned to the player's account.
  • tk19 reserves the right to void bets placed on games that were affected by a software error or data feed failure.
  • Game outcomes are final once a round is completed and confirmed by the game server. tk19 does not reverse completed game outcomes except in cases of verified technical error.
  • Maximum win limits may apply to certain games and are stated in the individual game rules.

8 Prohibited Conduct

The following activities are strictly prohibited on the tk19 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

  • Creating more than one account on tk19.
  • Providing false, misleading, or fraudulent information during registration or verification.
  • Using automated software, bots, scripts, or any other tool to interact with the tk19 platform in a non-human manner.
  • Colluding with other players to gain an unfair advantage in any game.
  • Exploiting software bugs, errors, or vulnerabilities for financial gain. Any such exploitation must be reported to support immediately.
  • Using the tk19 platform for money laundering or any other illegal financial activity.
  • Attempting to reverse-engineer, copy, or reproduce any part of the tk19 platform or its games.
  • Harassing, threatening, or abusing tk19 staff or other players through any communication channel.
Zero Tolerance:

tk19 operates a zero-tolerance policy on fraud, collusion, and multi-accounting. Accounts found in violation will be closed permanently with no right of appeal, and all associated funds will be forfeited.

9 Account Suspension and Closure

tk19 reserves the right to suspend or close any player account at any time, with or without prior notice, for any of the following reasons:

  • Breach of any provision of these Terms and Conditions.
  • Failure to complete identity verification within a reasonable timeframe.
  • Suspected fraudulent activity, money laundering, or other illegal conduct.
  • Account inactivity for a period exceeding 12 consecutive months.
  • A player's own request for account closure or self-exclusion.

If your account is closed due to a breach of these Terms, any remaining balance may be forfeited depending on the nature of the breach. If your account is closed for any other reason, your remaining balance will be returned to your registered payment method after any applicable verification checks are completed.

Players may request voluntary account closure at any time by contacting tk19 support. Voluntary closure requests are processed within 48 hours. If you wish to self-exclude for responsible gaming reasons, please use the self-exclusion tool in your account settings, which takes effect immediately.

10 Responsible Gaming

tk19 is committed to promoting responsible gaming and providing a safe environment for all players. We believe that gaming should be an enjoyable form of entertainment, and we take our responsibility to prevent problem gambling seriously.

The following responsible gaming tools are available to all tk19 account holders at no cost and with immediate effect:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
  • Loss Limits: Set a maximum amount you are willing to lose over a defined period.
  • Session Time Reminders: Receive notifications after a set period of continuous play.
  • Cooling-Off Period: Temporarily suspend your account for a period of your choosing.
  • Self-Exclusion: Permanently exclude yourself from the tk19 platform.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for more information and resources.

11 Privacy and Data Protection

tk19 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering on tk19, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

tk19 uses your personal data to verify your identity, process payments, provide customer support, send promotional communications (where you have opted in), and comply with legal and regulatory obligations. tk19 does not sell your personal data to third parties.

You have the right to request access to the personal data tk19 holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to applicable legal requirements. To exercise these rights, contact tk19 support at [email protected].

12 Limitation of Liability

To the maximum extent permitted by applicable law, tk19 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the tk19 platform, including but not limited to loss of winnings, loss of data, or loss of profits.

tk19 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability of the platform or specific games. tk19 will make reasonable efforts to notify players of planned maintenance in advance.

tk19's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

13 Changes to These Terms

tk19 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. For significant changes, tk19 will notify registered players via email or an in-platform notification.

Your continued use of the tk19 platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support.

Stay Informed:

We recommend checking this page periodically to stay up to date with the current tk19 Terms and Conditions. The date at the top of this page always reflects when the Terms were last revised.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the tk19 support team is available 24 hours a day, 7 days a week.

  • Live Chat: Available directly from any page on tk19.net — look for the chat icon in the bottom corner.
  • Email: [email protected] — we aim to respond within 3 hours.

For responsible gaming support, please visit our dedicated Responsible Gaming page. For information about how we handle your personal data, see our Privacy Policy.

Agree to the Terms? Join tk19 Today

Registration takes under two minutes. Deposit with bKash, Nagad, or Rocket, claim your welcome bonus, and start playing — all within the fair and transparent framework these Terms describe.

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18+ only. Terms apply. Play responsibly.